"Croston
Cactus" 2011-2012 Plant List
Mail Order/Internet Terms
Tel: 01257 452555 EMAIL: sales@croston-cactus.co.uk
Please note!
We do not sell wild
collected cacti!
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PRICING
includes suggested pot sizes along with the price of the plants. Our plants are
between 3 and 15 years old.
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POSTAGE
- Postage and packing is extra – as a guide, orders up to £10.00 -
£2.50; up to £20.00 - £3.50; up to £35.00 - £5.50;
up to £50 - £8.50, up to £75 - £9.50, over £75
check with us for postage rates. If
including heavy plants, please check with us first as this can greatly
increase postage costs. We usually send orders by First Class letter post
unless very heavy. If you require next day delivery, please contact us for
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MINIMUM ORDER VALUE – £10 for
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PAYMENT –
May be made by cheque or postal order, crossed and
made payable to "JOHN HENSHAW"
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CREDIT CARDS -
Please note we are only able to process credit card payment for orders made on
line. We use PayPal to handle all
secure credit card transactions. We do not view any card details, your payment
request is forwarded to the PayPal web site where you can chose to pay using
your card, or PayPal account if you are already a PayPal account holder. This is a very secure method of payment.
·
ORDERING BY EMAIL OR TELEPHONE - We recommend that you query availability of plants
prior to ordering as some items are in very short supply. If you wish to place
an order by telephone, we will be pleased to hold the plants for 7 days pending
arrival of your cheque/Postal Order.
·
For express
service & customers wishing to order by email, please email your request to
sales@croston-cactus.co.uk and indicate that you wish to pay on line.
We will confirm the availability of plants in your order and issue an email
invoice including postage costs. The email will have a “Pay Now”
button that links to the PayPal web site for you to make your payment. If you
need make changes to the order before payment just email us back with
revisions. We normally try to post the plants within 24 hours of receiving
confirmation from PayPal of your payment (see POSTAGE paragraph above).
·
YOUR MAIL ORDER RIGHTS - We attempt to comply with the EU “Distance Selling
Directive” & OFT “Guidelines for shopping from home”
Plants are perishable so can not be guaranteed indefinitely, but if any arrive
from us in an unsatisfactory condition, return immediately for a refund or
replacement. We usually aim to post orders within 24 hours of receiving your cheque or postal order. If you have not received your plants
within 10 days of sending payment for your order, please
contact us by email or telephone.
We
may occasionally delay sending just prior to bank Holidays or during frosty
weather.
·
YOUR DATA
– We only hold your name and address details when you request a paper
copy of our list. These are not divulged to any other parties. For internet
customers, we only hold your details for the purpose of processing your order.
We do not make bulk e-mailings, nor will we notify you when our new list comes
on line.
·
NURSERY VISITS - Our
20ft x 42ft sales & 75x15ft display and propagating glasshouses are open to
personal customers. The nursery is open Monday-Sunday but by appointment only.
If you intend visiting, a prior telephone call or email will confirm and may
save you a wasted journey. We are usually open Bank Holidays. The nursery is
situated on the A581 just east of the B5253, 15 minutes from junction 27 or 28
of the M6, or junction 8 of the M61. Telephone or email us for more detailed
directions, or information on local amenities.
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John &
Norma Henshaw May 2011